Terms and Conditions....

Delivery :
Whilst we endeavour to deliver your items when stipulated we cannot be held responsible for circumstances beyond our control (i.e. extreme weather conditions, road closures etc). However, we will always endeavour to provide the best possible service.


Sample Bags :

Due to abuse of our free sample bag system, sample bags are are no longer free.
( For further information about why we have changed this please click here ).

We therefore from now on will have to make a small charge to cover postage costs only - please contact us for details
(*1 sample per household only - terms and conditions apply).

(national deliveryis not available as yet therefore local sample requests only - Northumberland and Tyne & Wear)

If a sample bag is ordered and paid for via PayPal it will be sent out to you 2nd class by Royal Mail standard delivery. If there is a postal strike then item will be posted in the next available post.  We will endeavour to post your sample within 10 days (though generally it will be sooner).

Sample bags are approx. 200g in weight for dog food and 100g in weight for cat food.

For more details of purchasing food samples please click here.

Northumbrian Pet Supplies have the right to refuse any order or sample request at the owners discretion.  Northumbrian Pet Supplies are entitled to make alterations to its terms and conditions when it is required and without prior notification.

Customer Satisfaction :
In the highly unlikely event that you are not satisfied with our product you are welcome to a full refund within 28 days of purchase, providing the bag of food is in a re-saleable condition and unopened.


Pet Allergies :
We are not vets and cannot be held responsible for any allergies a pet may develop.  We have provided the list of ingredients for pet owners to make their own decisions before purchase of the goods. Therefore Northumbrian Pet Supplies cannot be held responsible for any problems that may occur.  Every dog is individual and will react differently to food given.


Website Links:
Please note links to other web sites are for information only and Northumbrian Pet Supplies cannot be held responsible for the material that may be found on those web sites.


Misc :
Northumbrian Pet Supplies reserve the right to refuse delivery and orders. Northumbrian Pet Supplies reserve the right to update and change the terms and conditions without prior notification.

We only trade within the UK.

Privacy:
Any data provided by our customers is solely for the purpose of Northumbrian Pet Supplies. It will not be used for any other purpose nor will it given to any third parties.  Your information will remain with us and be strictly confidential.